SG Fursuit General FAQ
About Our Studio
Are you a Canadian studio?
Yes! We are Proudly Canadian! Our company is Shortgenie Ltd. doing business as SG Fursuit. We are federally incorporated in Canada and fully Canadian-owned and operated. When you order from us, you’re getting a truly Canadian product, made with our trademark quality, ethics, and care.
How is your service so fast and affordable? It sounds too good to be true!
We choose to base our Canadian owned and operated studio in China. Manufacturing in China allows us to:
- Offer significantly better prices: Our fursuits can go for as low as $2000CAD.
- Offer much faster turnaround: We guarantee payment-to-delivery in 6 months or less*.
- Access higher quality materials: China offers superior fur fabrics and specialized fursuit components with a lots of variety.
You get premium, custom fursuits at a fairer cost, using the best available materials, and delivered in a fraction of the time—all backed by Canadian management and standards.
Can I see photos of your studio or staff?
We occasionally share photos of our team and studio on our website, social media, and our flickr so you can see the people and studio behind your suit.
Getting Started & Ordering
How do I commission a suit or get a quote?
Please see our commissions process page.
Can I commission you if I'm under 18?
We only accept commissions from adults 18+ at this time. Sorry!
Process & Timeline
How long does it take to get my suit?
We guarantee payment-to-delivery in 6 months or less under normal operations. We typically ship completed suits 4 weeks ahead of deadline.
Will I get progress photos?
Yes! We will update you as much as possible during the construction process.
Payments & Refunds
How do I pay?
All payments for commissions are by emailed invoice.
Do you take payment plans or third-party checkouts?
Yes! You can purchase from our store using your credit card, PayPal, or with instalments powered by Shop Pay*!
What happens if you miss the 6-month guarantee?
If your suit isn’t shipped on time, we refund 5% of the full value for every full month overdue. Delays caused by shipping strikes or disruptions outside our control are excluded.
What is your refund policy?
We generally do not offer refunds, except for the following scenarios:
- If we must cancel an order for any reason, you will receive a full refund including any deposits made.
Shipping & Delivery
Where do you ship?
We offer worldwide free shipping with every order unless explicitly stated otherwise on the product.
How long do you take to ship?
Shipping times vary based on where you order from. We will always provide you a tracking number.
What if shipping is delayed by customs or strikes?
We are not responsible for delays outside our control, but will keep you informed and provide tracking at all times.
Aftercare & Warranty
Does my suit come with a warranty?
Yes! 7 days from delivery, covering manufacturing/material defects (not normal wear or issues from customer-submitted measurements).
Do you offer repairs or alterations?
We do not officially offer repairs, but if you need help, email us—we’ll provide tips, supplies, or recommend a third-party repair service.
How do I take care of my suit?
Each suit includes a care tag with cleaning and storage instructions. Please follow these carefully to ensure long-lasting quality.
Did we miss anything?
Our inbox is always open! If you’re still curious, don’t see your question here, or just want to chat about your dream suit, please reach out to us!
Email: info@sgfursuit.com